Frequently Asked Questions
Here you can find answers to common questions about choosing a rug, product features, sizing, orders, delivery and after-sales support. If you cannot find what you need, our team will be pleased to help.
01
Products, Selection and Care
Şahika Halı is an authorised regional dealer for Padişah Halı, Efsane Halı and Plato Halı and offers customers the latest collections from these brands. Product availability may vary by collection, model, colour and size.
Yes. You can visit our stores to examine the products, compare textures and learn more about the available colours. Our sales advisers will help you identify options suited to your space and decorating style.
Stock levels for products displayed on our website may change. Before visiting, please contact us to confirm current availability for a particular model, colour or size.
Consider the dimensions of the area, furniture colours, flooring, natural light and how heavily the room is used. Easy-care models designed for everyday use can be particularly practical in homes with children or pets.
Rug size should be based on the dimensions of the area and the furniture layout. In living rooms, the rug should ideally extend beneath the front legs of the sofas. In dining areas, chairs should remain on the rug when pulled back. If you are unsure, share your room measurements with our sales advisers.
Available dimensions vary by brand and collection. Common options include runners and sizes suited to small rooms, sitting rooms and larger living rooms. Check the product details or contact us for the dimensions offered for a specific design.
Custom production or cutting depends on the brand and collection. Share the model and required dimensions with us and we will confirm whether a custom size is available.
Product colours may vary slightly in digital images because of screen brightness, device settings, ambient light and photography conditions. If exact colour is important, we recommend viewing the product in natural light at one of our stores.
Ease of cleaning depends on the yarn, pile height, weave and type of stain. For everyday use, short-pile, densely woven models identified by the manufacturer as easy care are generally practical choices.
Vacuum regularly using a low or medium setting. Treat spills promptly by blotting with a clean cloth rather than rubbing. Avoid bleach and harsh chemicals, and always follow the care instructions on the product label for deeper cleaning.
Not every rug is machine washable. The yarn, backing and production method determine the correct cleaning process. Never machine wash a rug without first checking its care label.
Some rugs may shed lightly at first because of loose fibres left from production. This usually decreases with regular vacuuming. If shedding is excessive or continues, please contact us with the product details and proof of purchase.
A mild odour may occur because of packaging and production. It usually fades quickly when the rug is laid in a well-ventilated room. Please contact us if a strong odour persists.
Heavy furniture left in one position can compress the pile. Suitable protectors beneath furniture legs and occasional small changes in position can help reduce marks.
Short-pile, densely woven and easy-care rugs are often more practical in homes with pets. Hair and dirt can be more noticeable in very deep piles. Tell our sales advisers about your everyday needs so they can recommend suitable options.
Choose a soft, easy-care rug that does not shed heavily and sits securely on the floor. Review the product specifications and care instructions carefully before purchasing.
02
Orders and Delivery
Yes. Share the brand, collection, model, colour and size of the product and we will confirm current availability. Please note that stock can change quickly depending on demand.
Orders can be placed at our stores or through the contact channels shown on our website. The process begins after the model, colour, size, stock and delivery details have been confirmed.
Accepted payment methods and any instalment options may change. Please ask a store or sales adviser for the latest payment terms.
Delivery time depends on stock availability, the selected size, delivery address and supply process. An estimated delivery date will be provided when the order is placed.
Check the general condition of both the packaging and the product. If the packaging is torn or wet, or the product shows visible damage, inform the delivery representative immediately and ensure the issue is recorded.
Exchange and return requests are assessed according to how the product was purchased, whether it has been used, whether it was custom sized and the applicable legal terms. The product may need to be unused, undamaged and suitable for resale. Contact us with your proof of purchase for detailed information.
Exchange and return conditions for products made, cut or personalised to a customer’s specifications may differ from those for standard products. Please check all dimensions carefully before approving the order.
03
After-Sales Support
Products are assessed under the relevant brand’s manufacturing and warranty terms. Coverage depends on how the product has been used and cared for and whether the issue is found to result from manufacturing.
Contact us with your invoice or proof of purchase, the product label and photographs clearly showing the issue. We will review your request and begin the appropriate process with the brand and authorised teams.
Share the brand, collection or product code with us. Our sales advisers will provide detailed information about available dimensions, colours, stock and product features.
You can find our current telephone number, address, opening hours and other contact channels on the Contact page of our website.
Could Not Find the Answer You Need?
Our sales advisers will be pleased to assist with products, dimensions and stock availability.
